Assigning an Email to Different Queue

You can assign an email to a different queue. This can be useful if, for example, you find the email isn't within your queue's responsibilities, or the customer asks for further assistance regarding a different issue.

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To assign email to different queue:

1.

Open the email.

2.

Click the Assign to button, located below the email; a drop-down list appears, listing available different queues, as shown in the following example:

3.

Select a queue; the email is assigned to the selected queue and your status reverts to "Ready".